Currently we only support devices running iOS 10 and above. Support for android will be available soon.

All of our Azumio apps sync with Apple Health app. To enable Health app sync, go into Devices & Apps located in Settings, and tap "Connect".

The Azumio app must be open to sync and save your data. 

You can change your units within Settings in the app.

Make sure that you are stepping on the scale barefoot, and check that your height, gender, and birthday are setup in Settings.

We recommend to not exceed 400lbs (180kg).

We recommend using a damp washcloth to wipe down the scale. Glass cleaning product may be used for the scale surface.

Your order will arrive based on your selected shipping method selected during checkout.

Please allow 1-2 business days for your order to process.

Standard shipping: 3-5 business days after shipment

Priority shipping: 2 business days after shipment

Expedited shipping: 1 business day after shipment

Once your item ships, you will receive a shipment confirmation email with a tracking number enclosed. 

You have up to 14 days from date of receipt of scale to return it. To request a return, please email us at store@azumio.com with the following information:

- Email subject: "Scale Return Request"

- Order id number (can found in confirmation email)

- Reason for return 

Note: Initial shipping cost when order was made will not be refunded. 

We do not change orders, but you may request to cancel and place another order. 

If your item(s) has not shipped yet, we may be able to cancel your order. Please email us at store@azumio.com with the following information:

- Email subject: "Scale Order Cancellation"

- Order id number (this can be found in the confirmation email)

- Reason for cancellation

We only ship domestically at this time.

Yes, we do. We accept credit card, PayPal, and Apple Pay as forms of payment.